We ship between 1 and 3 business days, though some orders are shipped on the same day depending on when the order was placed. We use Royal Mail 48 Tracked, which means that after an order is received by Royal Mail, it should reach your home within 48 hours. Please note that during busier periods of the year, these delivery times may differ slightly.

While we strive for 100% accuracy, we are human and mistakes can occasionally happen! If you find a scent is missing or you’ve received the wrong bar, please contact us at info@waxandwords.co.uk with your order number and a photo of the items that arrived. We will prioritise getting the correct melts sent out to you immediately.

Yes. Our wax melts are crafted using plant-based coconut wax, which is sustainable, biodegradable, and vegan-friendly. We also ensure that none of our ingredients, including our fragrance oils, are ever tested on animals.

The cleanest way to swap scents is to wait until the wax has completely cooled and hardened. Light your tealight (or turn on your electric warmer) for about 30 seconds - just long enough to loosen the base. The solid disc should slide out easily. Simply wipe the well with a paper towel to remove any remaining residue before adding a new scent.

PRO TIP: Use wax melt liners or silicone trays. This is the easiest way: once the melt is solidified inside the liner or tray, simply pop it out and discard. You can even use the old wax as a fire starter for your fireplace or fire pit!

In most cases, this is not smoke but fragrance vapour. When the oil is heated, it evaporates to release the aroma into the room. If the vapour is white and wispy, it is perfectly normal. However, if you see dark smoke, it may be a sign that your tealight is too large or the burner is getting too hot.

While our wax melts are safe for general home use, it is important to ensure the room is well-ventilated. Some pets can be sensitive to certain strong fragrances or specific essential oils. We recommend keeping burners out of reach of curious paws and observing your pet for any signs of discomfort when trying a new scent.

An uneven or slightly bumpy base is actually proof that we use natural coconut wax. These "imperfections" are purely aesthetic and occur due to micro-variations in temperature while the wax is cooling, during storage, or even whilst being shipped to your home. It has absolutely no impact on the quality or the incredible scent throw of the melt.

Each cube is hand-poured, so slight variations in wax weight are completely normal. The important part is the fragrance oil, which is measured using 0.001g precision scales and is always exactly the same. A tiny difference in wax has no impact on scent throw.