We ship between 1 and 3 business days, though some orders are shipped on the same day depending on when the order was placed. We use Royal Mail 48 Tracked, which means that after an order is received by Royal Mail, it should reach your home within 48 hours. Please note that during busier periods of the year, these delivery times may differ slightly.

While we strive for 100% accuracy, we are human and mistakes can occasionally happen! If you find your melter arrived damaged or broken, please contact us at info@waxandwords.co.uk with your order number and a photo of the damaged item. We will send a new one to you immediately.

The cleanest way to swap scents is to wait until the wax has completely cooled and hardened. Light your tealight (or turn on your electric warmer) for about 30 seconds - just long enough to loosen the base. The solid disc should slide out easily. Simply wipe the well with a paper towel to remove any remaining residue before adding a new scent.

PRO TIP: Use wax melt liners or silicone trays. This is the easiest way: once the melt is solidified inside the liner or tray, simply pop it out and discard. You can even use the old wax as a fire starter for your fireplace or fire pit!

In most cases, this is not smoke but fragrance vapour. When the oil is heated, it evaporates to release the aroma into the room. If the vapour is white and wispy, it is perfectly normal. However, if you see dark smoke, it may be a sign that your tealight is too large or the burner is getting too hot.